[su_spoiler title=”2023 US Holidays” style=”fancy” class=”support-faq”]

Monday, January 2, 2023
Friday, April 7, 2023
Monday, May 29, 2023
Tuesday, July 4, 2023
Monday, September 4, 2023
Thursday, November 23, 2023
Friday, November 24, 2023
Friday, December 22, 2023
Monday, December 25, 2023
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[su_spoiler title=”THE LINK TO JOIN THE FACEBOOK GROUP IS NOT WORKING, CAN YOU RE-SEND?” style=”fancy” class=”support-faq”]

Facebook group invitations are emailed to the email address used when signing up for Authority Agency.

If your Facebook email address is different than the email address you signed up with, the link will not work.

Please use the form below to send us a message with the correct email address to send the invitation.

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[su_spoiler title=”I’M RECEIVING AN ERROR MESSAGE SAYING I DON’T HAVE ACCESS TO THIS CONTENT?” style=”fancy” class=”support-faq”]

[wpf tag=”WOO-Customer”]

CLICK HERE to confirm that your account is still active.

If your subscription is current, please try logging out of your account, clearing your browser cache, and logging back in again.

If this does not fix the issue, please contact us using the form below and let us know the page on which you are receiving an error.

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[wpf not=”WOO-Customer”]

Please contact us using the form below and let us know the page on which you are receiving an error.

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[su_spoiler title=”HOW CAN I CHANGE THE PAYMENT METHOD FOR MY ACCOUNT?” style=”fancy” class=”support-faq”]

[wpf tag=”WOO-Customer”]

To change the payment method for your account, CLICK HERE, find the subscription you want to renew, and next to “Actions” select CHANGE PAYMENT.

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[wpf not=”WOO-Customer”]

Please contact us using the form below and we can send you a link to update your payment information.

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[su_spoiler title=”MY PAYMENT HAS FAILED, WHAT SHOULD I DO?” style=”fancy” class=”support-faq”]

These things happen! Don’t worry though, your account will not be canceled until your payment fails 4 times.

[wpf not=”WOO-Customer”]

Please contact us using the form below and we can send you a link to update your payment information.

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[wpf tag=”WOO-Customer”]

If your card details have changed, CLICK HERE, find the subscription you want to update, and next to “Actions” select CHANGE PAYMENT. Once you change your card details your payment will be processed immediately.

If you pay via PayPal, please ensure that there are adequate funds in your account so that payment will go through when payment is tried again. Unfortunately, there is no way to change when PayPal will attempt to take payments or to push the payment through earlier.

If your subscription is canceled due to failed payments, CLICK HERE, find the subscription you want to reactivate, and next to “Actions” select RESUBSCRIBE.

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[su_spoiler title=”HOW CAN I CANCEL MY ACCOUNT?” style=”fancy” class=”support-faq”]
[wpf tag=”WOO-Customer”]

To cancel your billing, CLICK HERE, find the subscription you want to cancel, and next to “Actions” select CANCEL.

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[wpf not=”WOO-Customer”]

Please contact us using the form below, and we will cancel your billing.

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Once you cancel your account, you will retain access to the Member’s area until your current subscription period ends. You can, of course, rejoin anytime in the future!

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